October 1982 – April 2001    Transportation Industry   Triad Area of NC

Heavy and OTR Equipment Technician

·         Repair and maintenance of diesel and gas powered units and trailers.

·         Extensive knowledge of engine, transmission, differential and brake systems and corresponding electrical and electronic controls.

·         Trained other technicians in the diagnosis and repair of electrical and electronic control systems utilizing hardware and software diagnostic tools.

·         Maintenance and upgrading of PCs and laptops used in programming and diagnosis of electronic equipment.

May 2001 – August 2002    Buck’s Communications, Inc    High Point, NC

Computer Technician

·         As a contractor for the Data Services Group of North State Communications, I was responsible for installation and troubleshooting of residential broadband and dial-up Internet services.

August 2002 – Present    North State Communications

Internet Helpdesk Troubleshooter

·         As an Internet Helpdesk Technician, I assist customers and North State technicians with dialup, xDSL, PC hardware, operating system and application issues they may encounter in their day to day operations. This includes residential as well as business accounts.

August 1997 - Present  Davidson County Community College Lexington, NC

Associate degrees in Computer Engineering and Networking Technology

      Courses of study completed:

·         Basic PC Literacy

·         Introduction to Electronics Technology

·         Intermediate Algebra

·         Introduction to Programming and Logic

·         Survey of Mathematics

·         Visual Basic Programming

·         Introduction to the Internet

·         Survey of Operating Systems

·         PC Hardware Installation and Maintenance

·         PC Software Installation and Maintenance

·         Data Communications and Networking

·         Cisco Networking Academy Semesters 1 and 2